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Technical Support - End User Support

 

About the Role

We have an exciting opportunity for a customer‑focused ICT Support Technician to provide in‑person support to our wider business and assist with project and improvement initiatives.

This role is ideal for someone at a stage who enjoys being hands‑on, solving technical issues, and supporting users onsite. You’ll be responsible for resolving a wide range of day‑to‑day ICT incidents and requests, while helping ensure our systems and services are running reliably for our staff.

You’ll work closely with an experienced and supportive ICT team that values collaboration, knowledge‑sharing, and delivering great customer service. This role offers a strong opportunity to grow your technical skills, build confidence in enterprise environments, and contribute to continuous improvement—without losing sight of what matters most: helping people.

On a day‑to‑day basis, you’ll provide hardware and software support for end users and assist with standard changes, upgrades, and improvement activities. You’ll be encouraged to develop your troubleshooting skills, follow established processes, and identify opportunities to improve service quality, performance, and user experience.

About You

You’re a friendly, reliable ICT professional who enjoys working with people and takes pride in delivering quality support. You have a good understanding of how ICT supports the business and are keen to continue learning and developing your skills in a professional environment.

You’ll bring:

  • A strong customer service mindset
  • Good communication skills and the ability to explain technical issues clearly
  • Proven people skills and a helpful, approachable attitude
  • Solid time management and organisational skills
  • A team‑focused approach and willingness to learn from others
  • An interest in building your experience across incident, request, and problem support

Skills and Experience

We’re looking for someone who has:

  • Around 1–3 years’ experience supporting Microsoft technologies in a business environment, such as Active Directory, Microsoft 365, Teams, Intune, or Azure (certifications are a bonus but not essential)
  • Hands‑on experience supporting and deploying end‑user hardware, including laptops, desktops, and printers
  • Exposure to imaging, device setup, and basic hardware lifecycle support
  • An interest in continuous improvement and following established support processes (such as ITIL or LEAN‑based practices)
  • The ability to assist with user training and provide clear guidance to non‑technical staff
  • A Diploma or Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent practical experience)

ITIL Foundation, A+, or Network+ certifications would be advantageous, but we’re also open to candidates actively working towards these.

Working With Us

Care to join a supportive and inclusive environment? Fisher & Paykel Healthcare foster a culture of care, cooperation, and development. You’ll be supported to grow your skills, build your career in ICT, and contribute meaningfully to the business—while enjoying a range of benefits, including:

  • Employee share purchase scheme
  • Discretionary bi‑annual profit share
  • Life, critical illness, and income protection insurance
  • Discounted health insurance
  • In‑house training programs from external providers
  • Annual salary review

If you’re looking for a role where you can build experience, learn from a strong team, and make a real difference through great customer support, we’d love to hear from you.

 

Requisition ID: 6592 
Posting end date: ​28/07/2026

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