Senior Systems Specialist - AI
We have an exciting opportunity for an enthusiastic individual to advance their career within a growing team.
About the role
In this role, you'll join the Cloud Infrastructure team as an escalation point for complex technical issues, ensuring ICT services meet expectations. You'll contribute to the implement of cloud and AI tools in a global environment, and prior experience as a technical lead on infrastructure or AI initiatives is valued.
The position focuses on improving modern workplace applications, with a strong emphasis on enterprise AI tooling such as Microsoft 365 Copilot and Claude. You'll be central to how the organisation adopts AI safely, deploying AI assistants and agents, integrating them with business systems through MCP servers and connectors, and establishing the governance, identity, and access controls that keep agent activity secure and compliant.
This is an infrastructure-focused role: managing AI platforms, configuration, integrations, identity and governance, and partnering with the teams that lead AI adoption, training and business enablement. Day to day, that spans agent and user access, activity monitoring and auditing, and AI consumption and licensing costs.
You'll gain hands-on experience with a collaborative and customer focused team committed to excellence.
Skills and experience
- Excellent written and verbal communication skills
- Strong experience with technological leadership in a global business
- Demonstrable ability to define solutions for complex problems
- Experience across the Microsoft 365 suite, including deploying and supporting enterprise AI assistants such as Microsoft 365 Copilot and Claude
- Understanding of AI governance, responsible-AI practices, and data protection
- Familiarity with agent integrations and MCP (Model Context Protocol) servers connecting AI tools to business systems
- Identity and access management for AI agents and users using Entra ID and Conditional Access (service principals, managed identities, and least-privilege access)
- Monitoring, audit logging, and usage telemetry for AI agent activity
- Cost and licensing management for AI services (Copilot licensing and consumption controls)
- Customer focused and always striving for service excellence
- Proactive team player
Company and culture
Fisher & Paykel Healthcare Limited is a thriving, cutting-edge medical device company with a wide and growing range of highly innovative healthcare products. We offer exceptional benefits and a commitment to developing and motivating our employees. With heaps of free parking, a subsidised cafeteria and state of the art facilities you will really enjoy the perks of working for a truly iconic NZ company.
To join us and enjoy the challenge and reward of delivering solutions that satisfy our internal customers and deliver on overall business success, apply now.