Export Customer Services Representative

About us:

Fisher & Paykel Healthcare is the world leader in the design, manufacture and marketing of heated humidification devices used in respiratory care. We offer a world leading range of heated humidification systems for use during the treatment of respiratory conditions by ventilation or oxygen therapy. Additionally, we offer a range of neonatal devices in resuscitation and respiratory support. 

Exporting to over 120 countries globally, and we pride ourselves on developing long term relationships with our customers and providing outstanding Customer Service.  This is an exciting time where we are experiencing significant growth and as part of the 3rd Party business (countries in which we sell products through Distributors, separate to FPH Offices) around the world. 


About the Role:

We have an opportunity in our International Sales business based in Auckland, for an experienced and motivated Export Customer Service Representative to join our team. Here you contribute as part of the support function for our Export Sales Team towards ongoing growth and success of our sustainable business

In this role you are a key conduit throughout the department and company. Outlined just some of the daily contacts and tasks:

Liaising with Finance for stock allocations, credit terms and Letters of Credit; Supply Chain for planning and warehouse inventory; Regulatory and Marketing for country clearance and market release status and Quality for product Certificate of Origin (COO) and Certificate of Analysis (COA) documents.

  • Your day also includes general Distributor and Sales queries, amendments, tracking and remedial actions. 
  • Daily contact with the Freight and Transport companies as you manifest pick-ups and deliveries for ownership through to arrival at destination as a quality customer first service.  
  • Computer literacy is a must, as you will be working on the preparation of export documentation, (including Letters of Credit / COO's / COA's), inventory and database management, ideally in SAP as our ERP system.
  • With the global nature of our business and the ability to manage email workload across various regions and time zones are part and parcel of our customer experience offering .
  • You will be working closely in a small experienced team. The ability to work independently and as a team player will mean you thrive in this role.


About you:

You would bring at least 2-3 years' experience in air or sea logistics and/or freight forwarding, with hands on exposure to export documentation, and navigating the various stakeholders for supporting activity, information and data to complete. In addition you will be a strong articulate communicator, multi-tasker and time management extraordinaire supported with excellent written and spoken English.

  • Passionate about providing excellent customer service
  • Minimum of two to three years in customer services role in related export industry experience
  • Strong attention to detail
  • Ability to process multiple, complex transactions manually into SAP / Forwarder booking portals / Chamber docs with high accuracy
  • Excellent data entry abilities and proficiency in MS Office products are essential
  • Confident operating in a manual environment
  • Pro-active and can-do attitude
  • See the wood for the trees as you juggle priorities


Be part of a Company that makes a positive difference to people's lives. If this sounds like you, we would love to hear from you - apply now!